FREQUENTLY ASKED QUESTIONS
1. I see something I like, where can I order?
•You can call 407-325-7600 and we will have a customer service rep assist you, or put you in touch with the sales person in your area.
2. Why can't I purchase customized apparel online?
•Most of the item’s we offer are either customized (embroidered, screen printed, laser engraved) or pricing changes frequently.
3. How long will it take for me to receive my order after I’ve placed it?
•That depends on the type of merchandise ordered. Please ask us and we’ll tell you before you place the order.
4. Can I email you my order?
•Yes. We prefer all orders in writing, as not to make any mistakes. Simply write to us at sales@coapparel.com
5. Can you Pantone Match my company’s logo?
•Yes. Just let us know what it is.
6. What format does my artwork need to be in for my items?
•It depends on the item, but we can generally accept eps, ai or cdr. For more information – art@coapparel.com
7. How do I send you my artwork?
•You can email it to us at art@coapparel.com.
8. Do you keep my artwork on file so I don’t have to resubmit it for future orders?
•Yes.
9. What are my options for delivery?
•We offer UPS (all services), local courier, or local pick up (if available in your area).
10. Can I ship with my UPS or FedEx account?
•We gladly will use your account #. Please state it on the purchase order.
11. Will my items from different categories arrive together?
•Only if you request it.
12. Can I have my items shipped to a hotel or tradeshow?
•Yes.
13. Is there a setup charge for customized items?
•In most cases, yes.
14. What Payment methods do you accept?
•We accept PO’s if credit is approved, wire transfers, cash, MC, Visa and American Express. We also offer prepay and COD.
15. Can I be invoiced for my order?
•Yes, if you are approved (we do not offer open credit to individual’s).
16. Are there discounts for larger orders?
•In most cases, yes.
17. Can I get and bid or estimate for presentation to a purchase committee?
•Yes. We offer that a service. Please email beth@coapparel.com with all specifications required.
18. Can I order one or two of an item, I see pricing starts at 12 or more for some items?
•In some cases, yes. Although please know that on items such as this, we do not control costs, the manufacturer does.
19. I don’t see the exact item I want, can you special order items such as different colors?
•Most definitely, just call 407-325-7600 and ask a customer service person. We have the ability to do most anything under the sun. Please understand that it could possibly mean having to meet a minimum quantity.
20. Can I order items without a logo?
•Yes.
